Can I cancel my order?
Our USA store will be open for orders at specific times. If store is still open for orders you are eligible to cancel your order and a full refund will be provided. Please contact us via the contacts page. If store is closed this means all orders have been processed and will be in transit from UK to our USA side organiser, therefore can no longer be cancelled.
What should I do if I receive an incorrect item?
We have a very high standard when it comes to packing your orders. However mistakes can occur from time to time. We apologise if you have received an incorrect item and we aim to resolve this as soon as possible. It is very useful if you can send us pictures of received items and order number so we can work towards a quick solution.
What should I do if my item is damaged?
We apologise if you have received a damaged item. We take care to prevent any damage to your goods during transit, however it is possible that problems during international shipping may arise. Please take a picture of the damaged item and send it to us and we will replace this item as soon as we can. If this is not possible a full refund will be authorised.
How do I report a fault with my product?
We apologise if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we strive to investigate the reported fault fully. In order to do this we ask that you contact us via our contacts page and provide us with details of the fault and where possible attach pictures demonstrating the fault with your message, so we can work towards a quick solution.